We are pleased to offer a 30-day return policy on all unopened or defective products. We find that we have remarkably low return rates and we are proud of the high quality products that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on items that have not been used. We will refund original price minus shipping cost within 30 days of purchase. For returns and exchanges please contact firstname.lastname@example.org or call (888) 269-3154
Welcome to tlmlab.com (the "Site"). This Site is operated by
Innovet Pet Products and has been created to provide our customers the information, products and other initiatives developed and/or offered by tlmlab.com and its subsidiaries and affiliates (collectively, the "Innovet Pet Products"). You are important to tlmlab.com and, as described in this Privacy Statement and Consent, we will take appropriate measures to protect your privacy as you use this Site. This Privacy Statement and Consent sets forth tlmlab.com approach with respect to information that is collected from users of this Site. This Site is intended for users in the United States .
This website contains general information about diet, health and nutrition. The information is not advice, and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied. Innovet Pet Products (TLM Research Labs LLC) makes no representations or warranties in relation to the health information on this website. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or other health care provider. Neither the Company nor its representatives is providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other Company materials or provided over the phone or in email correspondence.
Changes to innovetpet.com's Privacy Statement and Consent
This Site and our business are updated constantly. As a result, at times it may be necessary for innovetpet.comto make changes to this Privacy Statement and Consent. innovetpet.comreserves the right to update or modify this Privacy Statement and Consent at any time and from time to time without prior notice. Please review this Statement periodically, and especially before you provide any Personal Data. This Privacy Statement and Consent was last updated on April 6, 2015. Your continued use of the Site after any changes or revisions to this Privacy Statement and Consent shall indicate your agreement with the terms of such revised Privacy Statement and Consent.
Note About Children
If you are under the age of eighteen, please do not provide us any personal information on this Site. This Site is not directed at children and all of the products and services offered on this Site are designed for individuals who are 18 years of age or older. We recognize the need to provide additional privacy protections for children who use the Internet. Consistent with the United States Children's Online Privacy Protection Act which applies to information of children under 13 years of age, should an individual whom we know to be under 18 send personal information to us, we will not retain such information except that, in certain instances, we will use that information to satisfy our obligations to follow up on product comments or complaints and we will respond directly to the individual to inform him or her that we do not accept personal information from persons under 18. In addition, although again not required by the Act, If you are aware that a person under 18 has provided personal information to us, please contact us.
innovetpet.com.com takes reasonable steps to protect our customers' data against unauthorized access using Secure Sockets Layer (SSL) technology to protect your online order information. To check the security of your connection, look at the bottom of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." (Please note: some versions of browsers and some firewalls don't permit communication through secure servers, so you would be unable to connect to our servers to place an order.)
© 2005-2016 innovetpet.com
Email, in general, is not a secure form of communication, and can be intercepted as it travels across the Internet. DO NOT send credit card numbers or other sensitive information via email. tlmlab.com/ TLM & Company will never sell your email address.
California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. Under California law, California residents who have an established business relationship with innovetpet.com, may choose to opt out of innovetpet.comdisclosing personal information about them to third parties for marketing purposes.
Cookies and How We Use Them
Your cookie contains such information as your billing and shipping addresses and the contents of your shopping cart. It does not include your credit card number.
Links to Other Sites
This site may contain links to other sites. innovetpet.com.com privacy practices may differ from those of these other sites. Make sure you are educated on any site's policies before providing personal information.
The term "tlmlab.com" or "us" or "we" refers to the owner of the web site who is
TLM Research Labs LLC with registered office at 1109 west 190th street, Gardena CA 90248.
The term "you" refers to the user or viewer of our web site.
Every effort is made to keep the web site up and running smoothly. However, innovetpet.com takes no responsibility for, and will not be liable for, the web site being temporarily unavailable due to technical issues beyond our control.